Privacy Policy

At Phoenix Ace Studios (we, our, or us), we prioritize the security of your digital footprint. This document explains our protocols for collecting and protecting information within our mobile games and online platforms. Every product we release focuses on families and fully complies with the Children’s Online Privacy Protection Act (COPPA).

Information Types

To ensure our games work well, we work with the following types of data:

1. Private Identification Data

This includes specific information that can identify an individual, such as full names, mailing addresses, email addresses, phone numbers, or exact geographic locations.

Please Note: Phoenix Ace Studios does not require the sharing of private identification data to enjoy our applications. We follow a "play-first, data-last" approach.

2. Anonymous Technical Data

This information is completely non-identifiable and used to optimize our systems. It includes:

- Device Profiles: Hardware models, operating system versions, and unique device tokens.

- Game Metrics: Duration of play sessions, scores, progression tracking, and approximate city-level location.

- Security Logs: Connectivity timestamps and IP addresses used for monitoring our infrastructure.

How Data is Managed

Support Assistance: We only handle personal details—usually an email address—when you contact us for technical help. This data is deleted once your question is resolved.

Product Evolution: Anonymous metrics help us fix bugs, improve game balance, and discover which features our players enjoy most.

Integrity & Safety: We use data to prevent fraud, maintain fairness, and comply with global regulations.

Direct Alerts: With your clear consent, we may send brief notifications about new content or version updates.

Safeguarding Children (COPPA Compliance)

Protecting younger audiences is a core focus of our studio.

Under-13 Protection: We never intentionally collect or keep personal information from users under 13. If we accidentally receive such information through a support request, we delete it immediately.

Contextual Advertising: Ads in our games are based on the game’s context instead of tracking user behavior, which helps create a safer experience for minors.

Parental Rights: We encourage parents to contact us if they think their child has shared personal information; we will act quickly to remove that data.

External Partnerships

Payments: All financial transactions occur through the Apple App Store or Google Play. Phoenix Ace Studios never sees or stores your credit card numbers or billing information.

Service Providers: We work with industry leaders like Google (AdMob/AdSense) for support. Their data handling follows their own privacy policies, which we recommend reviewing.

Privacy Protections & Sharing

We do not sell or rent player data to third-party marketers. We only disclose information in the following situations:

- To meet legal requirements or respond to valid government requests.

- To protect the safety and well-being of our community or the public.

- When working with verified partners who help with customer support specifically.

For questions about these privacy practices or to exercise your data rights, please reach out via:

Email: azadpackgam@gmail.com